Service Provision

THE WHO 8-STEPS OF SERVICE PROVISION

Appropriate Service Provision is Critical

Appropriate wheelchairs are a bridge toward social inclusion and participation for people with mobility impairments. A properly fitted wheelchair that is well-adjusted to meet an individual user’s needs increases satisfaction with the wheelchair and quality of life.

Each wheelchair user has unique physical, environmental, and lifestyle needs that must be addressed by professionally trained service providers. The World Health Organization developed the Guidelines for the Provision of Manual Wheelchairs in Less Resourced Settings, which outline the eight critical steps of appropriate wheelchair service: referral and appointment; assessment; prescription; funding and ordering; product preparation; fitting; user training; and follow-up, maintenance, and repairs.

The appropriate provision of clinical wheelchair services in line with WHO’s 8-Steps has proven health and functional benefits for wheelchair users and can mean reduced loss of physical ability and prevention of secondary disabilities, deformities, pressure ulcers, and respiratory problems.

The World Health Organization has prepared guidance documents and training resources on appropriate service provision. Visit CLASP Resources to browse a library of expert resource material. Interested in taking a World Health Organization Basic or Intermediate Wheelchair Service Training? Please visit International Society of Wheelchair Professionals website for support. You can also contact info@clasphub.org for more information.

CLASP is proud to support service organizations that are committed to appropriate provision of wheelchairs, the highest quality of care and that value the professionalization of services. Please visit the Partners page for a list of current CLASP Service Partners.

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