FAQ

CLASP is owned and operated by Momentum Wheels for Humanity, a 501(c)(3) nonprofit organization.

Please complete the Distributor Questionnaire if you are a distributor interested in working with us.

The Product Advisory Council (PAC) is a peer-nominated group of clinical, technical, and wheelchair-user experts. It was formed under advisement of the International Society of Wheelchair Professionals (ISWP) and is composed of volunteers from around the world. The PAC is responsible for providing technical guidance and recommendations on new product submissions. For questions, contact  info@clasphub.org.

Invitations to Bid (ITBs) are released periodically when gaps or needs are identified. Details on open ITBs will be posted on our website, Facebook and LinkedIn pages, and via our email list. If there is not an open ITB, suppliers can still submit their products for consideration. To submit your product for consideration, please send a brief product description (e.g. product brochure) to info@clasphub.org and be prepared to provide product specifications, price, minimum order quantities, and production lead time.

Email sales@clasphub.org to get started.

In many cases, yes. Please contact your CLASP Sales Agent or email sales@clasphub.org  as soon as possible. Changes may delay shipment, and once an order has been packed, changes are no longer possible. Fees may apply depending on the order status.

Freight quotes are typically valid for thirty (30) days.

To activate the warranty coverage, the wheelchair must be registered no later than 30 days after the wheelchair is provided to the user. Click here to register your wheelchair 

If you are a customer, please ensure that the wheelchair registration form is circulated to all wheelchair service providers that receive CLASP assistive products from you so that they can assist their clients with wheelchair registration.

If you are a wheelchair service provider, please share this link with clients that have access to the internet and would like to register their own products. If a client does not have access to the internet or does not want to register their own product, please register their wheelchair on their behalf at the time of provision.

Please refer to our warranty page for full details.

We promote appropriate service provision by:

• Supplying high-quality products that meet international standards
• Providing clear and concise product support materials
• Maintaining a global network of service providers with demonstrated baseline service capacity
• Connecting partners with technical experts, training, and resources available through ISWP, WHO, and others
• Building dialogue regarding appropriate service provision into our sales process
• Highlighting the life-changing impact of appropriate services and products through our communications

All products include comprehensive support materials to guide selection and ensure proper use and care.

Please see our wheelchair comparison charts for an at-a-glance view of key features across models. Each product also includes support materials outlining specifications and performance to help guide selection.

We maintain a global network of service providers that have demonstrated capacity for appropriate provision. Please contact info@clasphub.orgif you would like a referral.