What type of wheelchairs does CLASP offer?
CLASP currently offers a variety of wheelchairs that can accommodate a wide range of users’ postural needs and environmental conditions. All of our wheelchairs can be found on the Product page.
What type of accessories does CLASP offer?
In addition to wheelchairs, postural support devices, and walking aids, CLASP also offers accessories, including cushions, spare parts kits, and wheelchair modification kits. All of our accessories can be found on the Product page.
Where are CLASP products manufactured?
Does CLASP stock non-mobility assistive devices?
CLASP does not currently stock non-mobility assistive devices but is exploring the possibility of doing so in the future in collaboration with the Product Advisory Council.
What suppliers has CLASP worked with?
CLASP has worked with a number of suppliers that manufacture high quality, durable products that are appropriate for urban to semi-urban and rural settings. These include Motivation, Whirlwind, UCP Wheels for Humanity, INTCO, DDO and Jarik.
Does CLASP have relationships with local suppliers/manufacturers?
CLASP can recommend local suppliers and manufacturers to buyers and service providers when relevant. If you are a local supplier or manufacturer interested in being included in CLASP’s database, please email firstname.lastname@example.org. If you are a buyer or service provider looking for local suppliers or manufacturers in your country or region, please email email@example.com.
How are new products added to the CLASP catalogue?
New products are assessed by a Product Advisory Council (PAC). The PAC consists of clinical and technical experts with extensive experience in the wheelchair sector who advise CLASP on products to be added to the CLASP catalog. The PAC releases an annual invitation to bid (ITB) and will periodically release other requests if a need for a specific product not offered through CLASP is identified. In addition to the ITBs, the PAC accepts bids from suppliers interested in being included in the CLASP catalogue on an ongoing basis. The PAC considers some of the following criteria when reviewing products:
- High manufacturing and quality standards, including ISO7176 or equivalent certification;
- Appropriateness for a range of environments;
- Compatibility with appropriate service provision;
- Market potential.
How can my product be added to the CLASP catalogue?
ITBs are released annually and periodically when gaps or needs are identified. Details on open ITBs will be posted on our blog, our Facebook and Twitter pages, and via our email list. If there is not an open ITB, suppliers can still submit their products for consideration. To submit your product for consideration, please send a brief product description (e.g. product brochure) to firstname.lastname@example.org and be prepared to provide CLASP with product specifications, price, minimum order quantities and production lead time.
What is the PAC?
The Product Advisory Council (PAC) is a peer-nominated, competitively selected group of clinical, technical, and wheelchair-user experts. It was formed under advisement of the International Society of Wheelchair Professionals (ISWP) and is composed of volunteers from around the world. The PAC is responsible for providing technical guidance and recommendations on new product submissions. If you have any questions regarding the PAC, please email email@example.com.
What is the COS?
Where is the CLASP warehouse located?
Does CLASP have distributors?
How can I contribute to CLASP?
What is the relationship between UCP Wheels for Humanity and CLASP?
UCP Wheels for Humanity (UCP Wheels) is a global non-profit dedicated to increasing access to mobility and improving quality of life for children and adults with disabilities in less-resourced countries. Founded in 1996 and currently a subsidiary of United Cerebral Palsy of Los Angeles, Ventura, and Santa Barbara Counties (UCPLA), UCP Wheels for Humanity implements direct-service or capacity-building programs focused on mobility, empowerment, therapy, and advocacy.
Consolidating Logistics for Assistive Technology Supply and Provision (CLASP) is a USAID-funded project implemented by UCP Wheels for Humanity to improve the availability of and access to appropriate assistive technology in less-resourced settings and to promote quality service provision.
Can I buy a wheelchair directly from you?
How can I place an order?
To begin the process of ordering from CLASP, please click on Get a Quote to fill out a request for a free quote. The completed form is automatically emailed to firstname.lastname@example.org and someone from our team will respond within 24 hours.
What is the minimum order?
Can I order multiple products and sizes in one shipment?
Can I change an order once it has been placed?
What are the payment terms?
What is your return policy?
How long can I get spare parts?
Currently spare parts are available for as long as the products they support are in the CLASP catalogue. Should an item cease to be part of the catalogue, an announcement will be posted on our blog, our Facebook and Twitter pages, and via our email list allowing for sufficient notice should a buyer decide to purchase additional spare parts prior to their removal from the catalogue.
How/Where do I order spare parts?
Spare parts are available either through CLASP or your local Distributor.
How do I know what documents I need?
How do I know if I need a Certificate of Free Sale?
Which countries does CLASP ship to?
Does CLASP charge for shipment documents?
Yes, CLASP charges for each original shipment document requested including the Commercial Invoice, Packing List and Certificate of Origin. Current pricing for these documents can be found on the Request for Quote form.
Does CLASP help with customs clearance?
How do I obtain shipping insurance?
How long are freight estimates valid for?
How long does it take to receive a shipment?
Does CLASP have a warranty?
CLASP offers a limited warranty on all of our wheelchairs. The warranty is an extension of the manufacturer’s warranty and begins the date the wheelchair is provided to the user, or the date that the wheelchair was received at its final ship-to address. For details on the CLASP warranty, click here.
How can I register a CLASP wheelchair?
To activate the warranty coverage, the wheelchair must be registered no later than 30 days after the wheelchair is provided to the user. Click here to register your wheelchair
If you are a buyer or distributor, please ensure that the wheelchair registration form is circulated to all wheelchair service providers that receive CLASP assistive products from you so that they can assist their clients with wheelchair registration.
If you are a wheelchair service provider, please share this link with clients that have access to internet and would like to register their own products. If a client does not have access to internet or does not want to register their own product, please register their wheelchair on their behalf at the time of distribution.
If you are a CLASP Service Partner, wheelchair registration for every CLASP wheelchair is mandatory. Please ensure that all CLASP wheelchairs are registered at the time of distribution.
Do you send replacement wheelchairs and/or parts?
Yes. For details on the CLASP warranty, click here.
Does CLASP directly build service provision capacity?
How does CLASP promote provision?
CLASP promotes quality service provision by:
- Using CLASP marketing and social media channels to promote and highlight appropriate services, service experts, and excellent service providers.
- Adding high-quality assistive products to the CLASP catalogue that meet international standards and recommendations and are compatible with appropriate service provision.
- Ensuring that all CLASP products have clear and concise product promotion and support materials.
- Selecting CLASP Service Partners – providers with demonstrated baseline service capacity – and increasing their access to a diverse range of assistive products.
- Linking buyers, service providers, distributors, service managers, decision makers, and other stakeholders to technical experts and online trainings and resources, available on the CLASP website, and through ISWP, WHO, and others.
- Building dialogue regarding appropriate service provision into the CLASP sales process.
What product promotion and support materials do CLASP products come with?
- Technical specification sheet
- Basic wheelchair user manual
- Assembly animation and PDF
- Adjustment animation and PDF
How do I know what type of wheelchairs I should order?
CLASP has developed wheelchair comparison charts for an ‘at a glance’ side-by-side view of the different features for each of the wheelchairs available in the catalogue. Additionally, product promotion materials that come with CLASP products are designed to provide an overview of a product and highlight performance specifications to facilitate a buyer or provider’s selection process.
Do you have service providers you can refer me to?
I want to donate a shipment of mobility aids. Do you have service providers you can recommend to receive such a donation?
Yes, CLASP Service Partners are recommended providers that have undergone a multi-phase application process that assesses their service capacity and quality. CLASP endorses these providers and recommends them to buyers or donors interested in donating shipments. Please contact email@example.com if you would like more information on a specific Service Partner.
How are CLASP Service Partners selected?
CLASP Service Partners are selected through a competitive, three-phase application process that assesses their service model, service demand and capacity, organizational structure, and inventory management, among other criteria. Selected CLASP Service Partners must continue to demonstrate appropriate provision to maintain their partnership status.
Can CLASP help with funding?
UCP Wheels for Humanity cultivates relationships with product buyers and donors that periodically donate funds for purchasing products. Through CLASP, UCP Wheels works to connect these donors to CLASP Service Partners when possible.