Warranty

CLASP offers a limited warranty on all of our wheelchairs. The warranty is an extension of the manufacturer’s warranty and covers the following based on the date the wheelchair is provided to the user.

Warranty Details

  • Frame: The warranty covers defects in materials and workmanship for 12 months from the date the wheelchair is provided to the user.

 

  • Components (e.g., wheel locks, caster forks, brackets, seating system structure): The warranty covers defects in materials and workmanship for 6 months from the date the wheelchair is provided to the user.

 

  • Wearing parts (e.g., tires, tubes, bearings, casters, cushions, upholstery): Normal wear is not covered under the warranty. Wheelchairs are guaranteed to be in good condition when received.

 

  • The warranty does not cover the cost of shipping or labor on claims. Solutions to this will be handled on a case-by-case basis.

     

  • The warranty does not cover damage from use that is not considered normal use.

How to make a warranty claim

Step 1 

To activate the warranty coverage, the wheelchair must be registered no later than 30 days after the wheelchair is provided to the user. 

Click here to register your wheelchair

Step 2 

To make a warranty claim, send photos of the damaged part, product serial number, and your contact information to warranty@clasphub.org.

 

Important!

The warranty is void if:

  • The wheelchair has not been registered
  • The wheelchair has been modified beyond the normal modifications described in the product support materials
  • The wheelchair serial number has been removed
  • The wheelchair has been subject to abuse, neglect, storage without roof or cover
  • Maximum recommended weight is exceeded
  • Use is outside the recommended environment
  • Improper repairs
  • The wheelchair is used by someone other than the original user